Ticket Sales Policy
  • All ticket sales are final.
  • No returns, exchanges or refunds.
    • No refunds will be issued, except in the event of a show cancellation by Big Head Todd and the Monsters. Cancellation or no-show by opening acts, co-headliners, etc. are not grounds for a refund from Bandgarden.
  • Posted show details
    • Information on www.bigheadtodd.com will be updated to the best of our ability, but please be advised: Posted event times,opening acts, etc. are subject to change without notice. It is not the responsibility of Bandgarden to notify ticket holders of schedule changes. Please contact the venue on the day of show to confirm all pertinent details & showtimes.
  • Reserved Tickets: Reserved seating Fanclub tickets will be assigned on a "first come first served" basis. (i.e. Seats are assigned according to date and time order is placed. First orders get closer seats.) We will not assign tickets until we end our ticket sales for the show and process the orders for shipment. Please do not call/email asking for your ticket locations. We will not know them.
    • Tickets shipping? In most cases your tickets WILL NOT ship right away. Here's the fanclub ticketing process:
    1. A small allotment of tickets is placed on hold for us by the promoter to sell on our website for a limited time.
    2. Depending on the regulations of the venues' ticketing agency (Ticketmaster, etix, etc.), we conclude our ticket sales when:
      1. we sell out our allotment
      2. they go on sale to the general public, or
      3. there are four weeks until show day
    3. We place an order with the promoter for the the total number of fanclub tickets we've sold.
    4. The promoter/ticketing agency prints the tickets and ships them to us, hopefully in a timely fashion! Just as soon as we receive the tickets we process all orders and ship the tickets out to you--usually the same day.
    5. An email confirming that your tickets have shipped is sent to the email address provided on your order. You should receive your tickets no later than two weeks before the show.

    Wondering where your tickets are?
    • You may have purchased tickets to be picked up at will-call, day of show. Please refer to the details of your particular show on the Big Head Todd tour page. We post whether tickets ship or are to be picked up at will call.
    • Occasionally, tickets do get lost in the mail. If it is 3-5 business days before the show and your tickets have not arrived, please email us with the following information:
      1. Your first & last name
      2. Order number (if available)
      3. Show date, city, state, & venue
      4. Brief explanation of your particular ticket issue.
      We will void the original tickets that were assigned to you and reissue you replacement tickets to be picked up at will-call, day of show.
    • Did you move? The dog eat your tickets? Were they stolen? Don't panic. Take a deep breath, push your "easy" button, and email us with the four pieces of information listed above.
    Why are we charging a service fee?
    • Bandgarden Fanclub Ticketing incurs many expenses; this fee helps keep us up and running! We are proud that we are able to do this for a service fee that is quite a bit less than most ticket outlets.